Festive Opening Hours
Please note that this office will be intermittently closed from 24th December 2018 – 2nd of January 2019, and will be operating with fewer staff than usual.
24th December – Closed
25th December – Closed
26th December – Closed
27th December – Open – 10-12pm and 2-4pm
28th December – Open – 10-12pm and 2-4pm
Weekend – Closed
31st December – Closed
1st January – Closed
2nd January – Closed
3rd January – Normal hours resume
Should you incur an emergency within your home whilst the office is closed, please follow the advice below. A repair will be considered an emergency if:
- A serious threat to health and safety is present, such as a gas leak, dangerous electrical fault or a total loss of essential services
- There is major damage to the structure of the building
- A serious security problem occurs, such as a door that cannot be locked
If there is no immediate danger, we expect you to wait until the next working day for someone to be instructed to come to your home.
Where there is a total loss of essential services such as water, electricity or gas, please ensure that you have checked will the relevant agencies to see if this is a wider issue before reporting the problem.
An emergency needs immediate attention where lives or health is at risk, or there is serious risk to the property. Should this situation arise, contact Reflection Property Care (07595831510 or email [email protected]) to visit and make the property safe. Otherwise, please wait to contact Ogilvy Chalmers at the soonest possible opportunity, where we will arrange repairs for you. Please note that although the office will be open, many contractors will be unavailable. We appreciate your consideration that repairs over this time may not be carried out as quickly as normal.