Privacy & Cookie Policy

Ogilvy Chalmers is committed to ensuring your privacy is protected.  This policy sets out what personal data we collect about you and how we use it in line with GDPR 2018.  We are registered with the Information Commissioner’s Office as a data controller.

If you have any queries in respect of this privacy policy or our use of your personal data, please contact us at [email protected] or 01620 824 000.

What is Personal Data

Personal data is any information which could be used to identify you.

What Data We Collect

In the course of responding to an enquiry from you or carrying out services we offer we will collect information directly from you. Our services include Estate & Land Agency, Lettings, Surveying and Architectural services.

Examples of information we may collect directly from you include: name, email address, postal address, phone number, date of birth, family circumstances, photo identification, bank account details, income & expenditure details, payment transaction details, social media postings such as blogs & posts

We collect information when you visit our website. We use cookies to recognise you and your preferred settings. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility.  Information we collect when you visit our website includes: IP address, which web pages you view and links you click.

How we use your personal data

We use this information to provide you with the service you have asked for. Under Data Protection legislation we consider this to fall within the scope of contractual or legitimate business interests.  Where necessary we may also use information to comply with legal obligations.

We may also use this information to keep you up to date with our products, offers and services which we think you will be interested in.  You will have the opportunity at any time to opt out of these marketing communications.

What information we share

We will only share your personal details where it is necessary to carry out the business we have been engaged to do. As well as sharing for legal and regulation obligations other occasions for sharing information may include: providing contact details to 3rd party trades and other property professionals for access to carry out repairs and inspections. Where you have consented to your information being shared with specified parties.

How long we keep your details

We will only retain your personal data for as long as necessary for our business needs. This may be an extended period to comply with legal obligations, for example as required by HM Revenue & Customs.

Your rights

You have certain rights in respect of the personal data we hold about you. You can find out more about this at www.ICO.org.uk.

How we keep your data secure

Ogilvy Chalmers is committed to keeping personal information secure. We have measures in place to ensure the safety of the data we retain.  This is includes restricted access to electronic and hard copy data.  Our IT consultants and data hosting providers have safety measures in place to protect against unauthorised access to electronic data. We have security measures in place at our premises to protect against unauthorised entry to the premises and to the data within.

Updates to our Privacy Policy

We will post changes to this Privacy Statement on our website as and when they are made.

Last updated: 25.5.18.